Refund policy

Last updated: October 18, 2026

No returns or refunds

Every Vitalis product is personalised and prepared to order for each customer. For this reason, all sales are final and we do not accept returns, exchanges or refunds, including for change of mind.

The only exceptions are cancellations made within 15 minutes (below) and items that arrive damaged, faulty or incorrect.

Cancellations within 15 minutes

You can cancel your order within 15 minutes of placing it. To cancel, email Team@vitalisrevive.com with your order number within 15 minutes of the time shown on your order confirmation. If your request reaches us in time, we will cancel the order and refund you in full.

After 15 minutes, your order goes into preparation and can no longer be cancelled.

Damaged, faulty or incorrect items

Please inspect your order as soon as you receive it. If an item is damaged, faulty, or not what you ordered, email us at Team@vitalisrevive.com within 48 hours of delivery with your order number and photos of the issue.

We will review your request and repair or replace the item. If neither is possible, we will issue a refund. Manufacturing defects that appear later are handled under the product warranty.

How refunds are paid

Where a refund is approved, it will be paid to your original payment method. Your bank or payment provider may need extra time to process it. If you have not received an approved refund within a reasonable time, please contact us.

Your legal rights

This policy does not limit any rights you may have under applicable UAE consumer protection laws, including where goods are defective, not as described, or not delivered within the agreed timeframe.

Contact

To request a cancellation or report a damaged, faulty or incorrect item, contact us at Team@vitalisrevive.com.